Terms of Service

These Terms of Service ("Terms") are an agreement between you and Misbah Healthcare (Private) Limited ("Misbah Healthcare", "we", "us", or "our"), a company based in Bahria Town, Lahore, Punjab, Pakistan. By accessing or using www.misbahhealthcare.com and its related pages, forms, files, and features (collectively, the "Website"), you agree to these Terms. If you do not agree, do not use the Website.

1. Purpose and scope

The Website provides corporate, business-to-business, educational, partnership, careers, quality, and resource information concerning healthcare and pharmaceutical activities, import and export, consultancy, professional training, and related opportunities. It may describe planned, developing, or verified capabilities. Nothing on the Website is an offer to sell a pharmaceutical, medical device, healthcare service, franchise, employment position, investment, or other regulated product or service.

2. No medical or professional advice

Medical disclaimer: The content on this Website is for informational, corporate, and educational purposes only and does not constitute medical advice, diagnosis, or treatment. Consult a licensed healthcare professional for medical inquiries.

Website content is also not legal, regulatory, tax, customs, financial, investment, or other professional advice. It must not be used for patient-care or regulated-business decisions. In an emergency, contact the appropriate emergency service or healthcare provider.

3. Regulated healthcare and pharmaceutical information

References to therapeutic goods, pharmaceuticals, medical devices, manufacturing, import, export, distribution, quality systems, or regulatory pathways are informational and business-to-business in nature. They are not direct-to-consumer advertisements, prescribing information, or evidence that a product, establishment, claim, licence, registration, enlistment, certification, or advertisement has been approved by the Drug Regulatory Authority of Pakistan or another authority.

No therapeutic product may be promoted, supplied, imported, exported, manufactured, or distributed through reliance on this Website alone. Any such activity requires the applicable written agreement, regulatory approvals, professional supervision, licences, registrations, and lawful promotional approval.

4. Consultancy, training, and trade inquiries

Website articles, frameworks, presentations, capability statements, and responses to preliminary inquiries do not create a consultant-client, adviser-client, trainer-participant, agency, distributorship, supply, or fiduciary relationship. Consultancy or training services begin only when the parties execute a separate written agreement that defines scope, fees, responsibilities, deliverables, and limitations.

Training curricula, slides, templates, recordings, and methodologies may be protected by copyright and may not be recorded, reproduced, adapted, or redistributed without written permission. Unless expressly stated in a signed agreement, training does not award a government-recognized qualification, professional licence, regulatory approval, or guaranteed employment or commercial outcome.

Import/export indications, quotations, lead times, and product discussions are preliminary and non-binding unless accepted in a formal written contract. Transactions remain subject to due diligence, product availability, customs requirements, sanctions and restricted-party screening, applicable licences, the State Bank of Pakistan foreign-exchange framework, and other applicable law. Incoterms apply only when a particular rule and version are expressly incorporated into the signed contract.

5. Eligibility and authority

You may use the Website only if you have legal capacity to agree to these Terms under applicable law. If you use the Website for an organization, you confirm that you are authorized to act for that organization and that it will be bound by these Terms to the extent permitted by law. A parent or legal guardian must supervise any use by a minor.

6. Permitted use

You may view, download, and use publicly available Website content for lawful, personal, professional, or internal business evaluation purposes, subject to these Terms and any notice attached to specific content.

7. Prohibited conduct

You must not:

• use the Website for unlawful, fraudulent, misleading, harmful, or abusive activity;
• submit false information, impersonate another person, or misrepresent your authority or affiliation;
• upload malware, executable code, corrupted files, or content that infringes privacy, confidentiality, intellectual-property, or other rights;
• attempt unauthorized access, probe security, bypass controls, interfere with availability, or overload the Website;
• scrape, copy, frame, mirror, reverse engineer, or systematically extract Website content except as permitted by law or our written consent;
• use Website content or branding to suggest our approval, certification, partnership, or endorsement without written authorization; or
• use Website information to promote unregistered, unlawfully marketed, counterfeit, or misleading healthcare products or claims.

8. Inquiries, expressions of interest, and uploads

When you submit an inquiry, partnership proposal, expression of interest, CV, resume, or other material, you confirm that the information is accurate, lawful, and yours to provide. You grant us a limited, non-exclusive right to receive, store, reproduce, review, and share the submission with our personnel and service providers solely to evaluate and respond to it, operate the Website, maintain security, and meet legal obligations.

Do not submit patient records, clinical information, national identity documents, financial credentials, trade secrets, or other sensitive information unless we specifically request it through an approved secure process. An unsolicited submission is not confidential and does not create an employment, advisory, partnership, supply, or other contractual relationship. A careers submission does not guarantee consideration, interview, or employment.

9. Privacy and careers information

Our Privacy Notice explains how the Website handles inquiry information, career and partnership documents, anonymous measurement, service-provider processing, retention, and individual requests. When a form requires consent, you must affirmatively select the checkbox before submission. Career information and CVs are assigned a deletion deadline no later than six months from submission; general and partnership inquiries are assigned a deletion deadline no later than 24 months from submission unless a longer period is legally required or connected to an active matter. You may withdraw recruitment consent or request access, correction, or earlier deletion by contacting us.

You remain responsible for obtaining any consent needed before providing information about another person. Do not include a CNIC, passport, medical record, financial credential, or other highly sensitive identifier in a CV or Website form unless we expressly request it through an approved secure process.

10. Intellectual property

The Website, its design, text, graphics, logos, trade names, images, software, and other content are owned by or licensed to Misbah Healthcare and are protected by applicable intellectual-property laws. Except for the limited permission in section 6, no right or licence is granted. You may not remove ownership notices or use our marks as part of a business name, domain name, social-media identity, product, or service without prior written consent.

11. Third-party content and links

The Website may link to third-party websites or include externally sourced material for convenience. We do not control or endorse third-party services and are not responsible for their content, availability, security, or practices. Your use of a third-party service is governed by its own terms.

12. Website availability and security

We may maintain, modify, suspend, restrict, or discontinue any part of the Website without notice. We take reasonable measures to protect the Website but cannot guarantee uninterrupted, error-free, or completely secure operation. You are responsible for maintaining appropriate device, browser, account, and network security.

13. Disclaimers

To the fullest extent permitted by applicable law, the Website is provided on an "as available" basis. We do not warrant that content is complete, current, suitable for a particular purpose, or free from errors. Capability descriptions, plans, timelines, and regulatory pathways may change and must not be treated as a representation that any licence, registration, certification, manufacturing capacity, product approval, commercial launch, or partnership has been obtained unless expressly identified as verified.

14. Limitation of liability

To the fullest extent permitted by law, Misbah Healthcare and its directors, officers, employees, and service providers will not be liable for indirect, incidental, special, punitive, or consequential loss arising from Website use, including loss of data, opportunity, revenue, or goodwill. This section does not exclude or limit liability that cannot lawfully be excluded, including any mandatory rights or remedies available to consumers under applicable law.

15. Indemnity

To the extent permitted by law, you will indemnify Misbah Healthcare against third-party claims, losses, and reasonable costs arising from your unlawful use of the Website, your breach of these Terms, or material you submit that infringes another person's rights. This obligation does not apply to the extent a claim results from our own unlawful conduct.

16. Electronic communications and form acceptance

You consent to receive Website-related communications electronically at the contact details you provide. Electronic records and communications may be used to the extent recognized by applicable Pakistani law. A form acknowledgement or reference number confirms technical receipt only; it is not acceptance of a proposal or formation of a separate contract.

17. Suspension and termination

We may block or restrict access when reasonably necessary to protect the Website, users, our rights, or legal compliance. Provisions that by their nature should survive termination—including intellectual property, disclaimers, liability limitations, indemnity, governing law, and dispute terms—will continue to apply.

18. Governing law and disputes

These Terms and any non-contractual obligations arising out of or in connection with them are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan and, where applicable, the laws in force in Punjab. Subject to any mandatory consumer forum or other jurisdiction that cannot lawfully be excluded, the courts of competent jurisdiction at Lahore, Punjab, Pakistan will have exclusive jurisdiction over disputes or claims connected with the Website or these Terms. Before starting formal proceedings, the parties should attempt in good faith to resolve the matter by written notice and reasonable discussion.

Nothing in these Terms limits rights that cannot be waived under the Punjab Consumer Protection Act 2005, as amended, or other applicable law.

19. Changes to these Terms

We may update these Terms to reflect changes in the Website, our operations, or applicable law. The revised version will be posted here with a new effective date. Your continued use after an update constitutes acceptance to the extent permitted by law. Material changes will not apply retroactively where prohibited.

20. General terms

If any provision is held invalid or unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue. A delay in enforcing a right is not a waiver. You may not transfer your rights under these Terms without our written consent. We may transfer these Terms as part of a lawful restructuring, merger, or transfer of the Website or relevant business. These Terms and the Privacy Notice are the entire agreement regarding Website use, but do not replace a separately signed agreement with us.

21. Contact and complaints

Questions, complaints, or legal notices concerning the Website may be sent to:

Legal framework referenced

These Terms were prepared with reference to the following legislation as published by official government sources. This list is contextual and is not an exhaustive statement of applicable law:

• Contract Act, 1872 — Pakistan Code, Ministry of Law and Justice
• Electronic Transactions Ordinance, 2002 — Pakistan Code
• Prevention of Electronic Crimes Act, 2016 — Pakistan Code
• Copyright Ordinance, 1962 — Pakistan Code
• Punjab Consumer Protection (Amendment) Act 2025 — Punjab Laws
• Drugs Act, 1976 and DRAP Act, 2012 — Drug Regulatory Authority of Pakistan
• Therapeutic Goods (Advertisement) Rules, 2025 — Drug Regulatory Authority of Pakistan
• Foreign Exchange Manual — State Bank of Pakistan

Important: This page is a general operational draft for the Website. Misbah Healthcare should have Pakistani counsel review it before relying on it for regulated transactions, e-commerce, paid services, clinical activity, employment decisions, or cross-border operations.